info@drwngcreation.org

drawingcreation

Refund and Returns Policy

At drawingcreation, our mission is to provide high-quality digital resources for artists, photographers, designers, and other creative professionals. Because we only sell digital products that are instantly delivered via download after purchase, our refund and returns policy is slightly different from that of traditional physical goods. This policy outlines the rules and conditions under which refunds may or may not be granted, as well as the responsibilities of both the seller and the customer.

1. Nature of Our Products

All items available in our store — including digital backgrounds, Lightroom presets, Photoshop actions, vector illustration bundles, printable art, mockups, and painting brushes — are digital downloads only. No physical items will ever be shipped to you. Once payment is confirmed, you will receive immediate access to download the purchased files. Because of this instant access, there is no way to “return” a product in the traditional sense.

2. General Refund Policy

We want all of our customers to feel confident and satisfied with their purchases. However, because of the nature of digital files, refunds are generally not provided once the files have been downloaded. When you purchase a product, you are receiving permanent access to the files, and they cannot be revoked once delivered.

That said, we do understand that certain situations may require exceptions. We will carefully review each request for a refund, and in cases where an issue is legitimate and in line with this policy, we will issue a refund in a timely manner.

3. Situations Where Refunds May Apply

Refunds may be granted under the following circumstances:

  • Duplicate Purchases: If you accidentally purchase the same product more than once, we will refund the duplicate transaction.
  • Corrupted or Incomplete Files: If the product you download is damaged, incomplete, or cannot be accessed, we will provide replacement files. If the issue cannot be resolved, a refund will be issued.
  • Technical Errors on Our Side: If there is a server error, payment processing error, or another issue on our end that prevents you from receiving your product, we will either provide access to the correct files or refund your purchase.
  • Misrepresentation: If the product does not match the description provided on our website in a significant way, and the problem cannot be resolved, you may be eligible for a refund.

4. Situations Where Refunds Cannot Be Provided

There are also cases where refunds cannot be granted:

  • Change of Mind: Refunds cannot be issued simply because you no longer want or need the product after purchase.
  • Software Incompatibility: We always provide clear information about which software is required for each product (e.g., Adobe Photoshop, Illustrator, Lightroom, Procreate). It is the customer’s responsibility to ensure they have the correct software before purchasing. Refunds cannot be granted if the issue arises from not having the proper tools to use the files.
  • Downloaded Files: Once a product has been downloaded, it is considered delivered and cannot be returned.
  • Third-Party Modifications: If you alter, edit, or misuse the files in a way that causes them to function incorrectly, we cannot be held responsible, and no refunds will be issued.

5. Customer Responsibility

Before completing your purchase, please carefully read the product descriptions and technical requirements. Ensure that:

  • You have the appropriate software installed.
  • Your device meets the system requirements for running the software.
  • You understand the file formats being provided (JPG, PNG, PDF, PSD, AI, EPS, SVG, ABR, BRUSHSET, etc.).

By purchasing, you agree that it is your responsibility to verify compatibility and readiness to use digital products.

6. Technical Support and Assistance

We want you to get the most out of your purchase. If you experience difficulties with downloading or using your digital files, we encourage you to contact us as soon as possible. Our support team will:

  • Provide replacement download links if needed.
  • Offer step-by-step guidance on how to install or use your files.
  • Answer questions regarding file compatibility and supported software.

Our goal is not only to sell you products but to ensure that you can use them effectively in your creative projects.

7. How to Request a Refund

If you believe you are eligible for a refund under the conditions outlined above, please contact us within 7 calendar days of your purchase. Include the following details in your request:

  • Order number.
  • Email address used for the purchase.
  • A clear explanation of the issue you are facing.
  • Screenshots or error messages (if applicable).

Our team will review your request and respond within 2–3 business days.

8. Contact Information

If you have any questions about this Refund and Returns Policy, or if you require assistance with a product you purchased, you can reach us at:
📩 info@drwngcreation.org

We are always happy to help and will do our best to ensure that your experience with drawingcreation is positive, fair, and rewarding.

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